Right to revocation

Customers who are consumers, have a fourteen-day right of revocation. A consumer is any natural person who concludes a legal transaction for a purpose that is neither attributable to his/her commercial nor independent professional activity. The following provisions on the right of revocation and its exclusion apply. If the customer has further questions about revocation, he/she is welcome to contact the Customer Service at Baumann Dental GmbH.


You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the final goods.


To exercise your right of revocation, you must inform us (Baumann Dental GmbH, Im Hölderle 5, 75196 Remchingen-Germany, telephone: +49(0)7232-732180, shop@baumann-dental.de) by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to revoke this contract. You can use the attached sample revocation form, which is however not mandatory.


To comply with the revocation period, it is sufficient that you send the notification exercising the right of revocation before the end of the revocation period.


Consequences of revocation

If you revoke this contract, we must reimburse you for all payments which we have received from you (with the exception of delivery costs as well as consumer-specific special conversions) immediately and no later than within fourteen days of the day on which we received notification of your revocation of this contract.


For this refund, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you, and under no circumstances will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date.


You must return or hand over the goods to us, Baumann Dental GmbH, Frankenstraße 25, D-75210 Keltern, Germany, immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.


You shall bear the costs of returning the goods.


You shall only be liable for any loss in the value of the goods if this loss in value is due to handling of the goods which is not necessary for testing the quality, properties and functioning of the goods. End of the information about rights of revocation.


Exclusion of the right of revocation

The right of revocation does not apply to the delivery of goods


which are not prefabricated and for which production is based on an individual choice or stipulation by the consumer or which are clearly customised to the personal needs of the consumer or whose expiry date would quickly be exceeded, which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery, if these have been inseparably mixed with other goods after delivery due to their nature.